Cancellation & Refund Policy for UntilNature
Effective Date: 01-09-2025
Last Updated: 01-09-2025
Thank you for shopping with UntilNature. We aim to provide you with the best experience. Please review our Cancellation & Refund Policy below:
1. Order Cancellation
- Before Dispatch:
- Orders can be canceled within 24 hours of placing the order or before dispatch for a full refund.
- To cancel your order, email us at info.info@gmail.com or call +91 9715629494 with your order details.
- After Dispatch:
- Once an order is shipped, it cannot be canceled.
- You may still be eligible for a refund if the item is defective or damaged (see Refund section).
2. Refund Policy
- Eligibility for Refunds:
- Refunds are provided for:
- Orders canceled before dispatch.
- Orders that arrive damaged, defective, or incorrect (with valid proof like photos/videos).
- Non-Refundable Situations:
- Change of mind or incorrect size/color selection.
- Products used, damaged, or altered after delivery.
- Items on sale or marked as Final Sale.
- Refund Process:
- Approved refunds will be credited to your original payment method within 7–10 business days.
- Shipping charges and COD fees (if any) are non-refundable.
3. How to Request a Cancellation or Refund
- Email us at info.info@gmail.com with:
- Order number
- Reason for cancellation or refund
- Supporting evidence (for defective/damaged items)
- Our team will verify and guide you through the process.
4. Late or Missing Refunds
- If you haven’t received your refund after approval:
- Contact your bank or payment provider (processing times may vary).
- If the issue persists, email us at info.info@gmail.com .
5. Contact Us
For questions about our Cancellation & Refund Policy, contact us at:
UntilNature
Email: info.info@gmail.com
Phone: +91 9715629494
Website: https://untilnature.com